Metagenics supplements

Please contact us to discuss whether of not supplements can be returned. We deal with these on a case by case basis. If the product is unopened and you just changed your mind (or if you went on a new medication that was contraindicated), we can refund them but we cannot accept returns on any refridgerated products (unless you have an adverse reaction to it). 


Returns will only be accepted within 5 days of purchase unless you have had an adverse reaction to the product. 


Young Living

Young Living reserves the right to review each return or exchange on a case-by-case basis. Returns will cause promotions, credits, commissions, and bonuses to be adjusted or reversed, both for the person making the return and for any upline members who received compensation on such purchases.

Return Guidelines if you are dissatisfied with any Young Living product, you may return:

• Any unopened product within thirty (30) days after shipment for a full refund in the same method of payment of the purchase price and GST (inc. reasonable shipping charges).

• Any opened product within thirty (30) days after shipment for a credit on your Young Living account of the purchase price and GST (inc. reasonable shipping charges).

• Any opened or unopened product up to ninety (90) days after shipment for a credit on your Young Living account of the purchase price and GST (less shipping charges and a 25% handling fee). The credit applied for opened product will be based on the percentage of the product returned. For example, if you return 50% of a product, then a credit of 50% (less shipping charges and a 25% handling fee) will be applied to your Young Living account.

Product Kits and Collections All Young Living product kits and product collections must be sold as a whole unit. Members are prohibited from selling individual items from product kits and product collections separately and promoting such activity within the member’s business organisation. Any product kit and/or collection returned to Young Living must be complete; otherwise, the kit and/or collection will not be eligible for an exchange or refund. No individual items from a kit and/or collection will be eligible for a refund.

Procedures for Returns The following procedures apply to all returns for refund, repurchase, or exchange under the Young Living Returns Policy

• The customer or member who purchased it directly from Young Living must return the products.

• The product(s) must be returned in its original container.

• The return must have a Return Authorisation Number (RAN) that may be obtained by calling Member Services at 0800 69 95 36, by emailing custservnz@YoungLiving.com. The RAN must be written on the outside of each package, or the shipment will be returned to the sender.

• All returns must be shipped prepaid to Young Living. Young Living does not accept Cash on Delivery packages.

• If returned product is not received by Young Living’s distribution centre, it is the responsibility of the member to trace the shipment. Young Living is not liable for items lost or damaged in transit.

• Volume for exchanges will be counted in the month the exchange transaction was made.

• No refund will be made for subsequent returns of the same product, except when the product is damaged or defective.

Credits will be issued when Young Living has processed the return.


Amtech

All products are able to be returned within 3 months of purchase date - as long as they are still in good condition.

Process involves us contacting amtech to let them know. They will then send a courier to our location to collect the products wanting to be returned.

NO COST to send products back.


Allcare

All products are able to be returned within a few months of purchase date - as long as they are still in good condition and in original packaging.

Customers have to pay shipping costs to return the product but no other costs apply.


DJO

Send an email to: customerservice.nz@djoglobal.com requesting a refund. The email will need to include an explanation of what we are wanting to return and why, along with the condition the product is in and date of purchase. The return department will read the email and then either send a FREE freight label or organise for a courier to come and collect the product. NO CHARGE for returning the product. As long as the product is in good conditon and still has original packaging, we will get credit on account.

NO COST to send products back


Peace Pillows

Products are only able to be returned within a 12 months of purchase date, and ONLY if it is a faulty product. If the product has been used and customer does not like it - cannot be returned. On the rare occasion that product is unopened/not used and someone is wanting it to be returned - photo evidence of the product has to be sent to company.

Customers have to pay shipping costs to return the product but no other costs apply.


Surmanti

All products are able to be returned within 30 days of purchase date for a full refund.

** Shipping paid for by surmanti if faulty, if you do not like the product you will have to pay for shipping.